Privacy Policy – Sauna Space

1. Information We Collect

We may collect the following personal information:

• Full name
• Email address
• Phone number
• Payment information (processed by third-party providers)
• Booking history and membership status
• Basic health declarations (if required for safety)
• IP address and device data (when using our website)

We do not collect sensitive medical records or biometric data.

2. How We Use Your Information

We use your information to:

• Manage bookings and memberships
• Process payments
• Communicate with you about your visits
• Send important service updates
• Improve our services and customer experience
• Comply with legal and regulatory obligations

We will never sell your personal data.

3. Payment Processing

All online payments are processed securely by trusted third-party providers. Sauna Space does not store your credit or debit card details on its systems.

4. Data Storage & Security

We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse, and alteration or disclosure.

Only authorised personnel have access to personal information.

5. Sharing of Information

We may share your data only with payment providers, booking and CRM platforms, and legal or regulatory authorities when required by law.

We do not share data for marketing by third parties.

6. Your Rights (Habeas Data)

Under Colombian law, you have the right to:

• Know what personal data we hold about you
• Access, update, or correct your information
• Request deletion of your data
• Withdraw consent for data processing

To exercise your rights, contact us at: team@saunaspacewellness.com

We will respond within the legal timeframes established by Colombian law.

7. Data Retention

We retain personal data only for as long as necessary to provide our services, meet legal and accounting requirements, and resolve disputes.

After this period, data is securely deleted.

8. Cookies & Website Data

Our website may use basic cookies and analytics tools to improve performance and user experience. You may disable cookies in your browser settings at any time.

9. Changes to This Policy

Sauna Space may update this Privacy Policy from time to time. Any changes will be published on our website. Continued use of our services constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions or data requests:

SAUNA SPACE SAS

Email: team@saunaspacewellness.com